1. General Questions

What is LensKit Pro?

LensKit Pro is a comprehensive WooCommerce plugin designed specifically for eyeglasses and lens retailers. It enables online customers to customize and configure prescription lenses directly within your WooCommerce store through an intuitive wizard interface. The plugin streamlines the entire process from prescription input to lens customization, making it easier for customers to purchase personalized eyewear.

Key Value Proposition:

• Reduces cart abandonment caused by prescription confusion
• Increases average order value through upselling lens options
• Automates prescription validation and documentation
• Minimizes errors in prescription processing

Who should use LensKit?

LensKit Pro is ideal for:

• Optical retailers selling prescription glasses online
• E-commerce stores specializing in eyewear and lenses
• Optometry practices offering online ordering capabilities
• Prescription lens wholesalers serving multiple retailers
• Vision correction companies that need prescription management
• Retailers adding prescription lens services to existing product lines

Not recommended for: Simple fixed-product retailers, non-prescription eyewear stores, or businesses without prescription-based offerings.

What problems does it solve?

Common Pain Points Addressed:

1. Prescription Confusion – Customers often don’t understand prescription notation (sphere, cylinder, axis, add)
   Solution: Interactive wizard with field explanations and validation
2. Cart Abandonment – Complex prescription entry causes checkout abandonment
   Solution: Step-by-step guided experience with progress tracking
3. Order Errors – Manual prescription entry leads to incorrect orders
   Solution: Prescription validation, duplicate detection, and document uploads
4. Inventory Complexity – Managing stock for hundreds of lens combinations
   Solution: Dynamic pricing and inventory tracking by lens configuration
5. Customer Data Security – Handling sensitive health/prescription information
   Solution: HIPAA-compliant storage, encrypted databases, secure transmission
6. Limited Customization – Standard product variations don’t account for lens complexity
   Solution: Custom fields for prescriptions, coatings, tints, and materials

Is it easy to set up?

Short Answer: Yes, LensKit Pro is designed for non-technical users with a setup wizard.

Setup Complexity Breakdown:

• Basic Setup: 15-30 minutes (install plugin, activate, run setup wizard)
• Intermediate Setup: 1-2 hours (configure lens types, pricing, shipping)
• Advanced Setup: 2-4 hours (custom fields, branding, integrations)

What you can do without coding:

• Install and activate the plugin
• Configure lens options and pricing
• Customize wizard appearance
• Set up prescription rules
• Connect to payment processors

When you might need a developer:

• Custom prescription validation rules
• Integration with external EHR systems
• Complex inventory management
• Custom reporting requirements

2. Features & Functionality

What are the key features?

Core Features:

• Guided Lens Customization Wizard – Step-by-step interface for prescription and lens options
• Prescription Input & Validation – Real-time validation of prescription parameters
• Multiple Lens Types – Support for single vision, bifocal, progressive, and specialty lenses
• Coating & Tint Options – UV, anti-glare, blue light filtering, polarization, color tinting
• Dynamic Pricing – Automatic price calculation based on lens configuration
• Patient Profile Storage – Save prescriptions for repeat customers
• Document Upload – Accept digital prescription uploads (PDF, images)
• Inventory Integration – Track lens inventory by type and configuration
• Payment Processing – Compatible with all WooCommerce payment gateways
• Order Management – Extended order details with prescription information
• Email Notifications – Custom emails for customers and admin with prescription details

Advanced Features:

• Bulk order management
• Multi-language support
• Prescription sharing between products
• Custom field creation
• Advanced reporting and analytics
• Third-party integration APIs

Does it support prescription input?

Yes, with comprehensive support:

LensKit Pro supports multiple prescription input methods:

1. Manual Entry
   • Fields: Sphere (SPH), Cylinder (CYL), Axis, Add Power
   • Separate entries for OD (right eye) and OS (left eye)
   • Real-time validation of parameter ranges
   • Field descriptions and tooltips for customer guidance
2. Document Upload
   • Supports: PDF, JPG, PNG
   • Maximum file size: 10MB per document
   • Automatically extracts prescription data (optional OCR)
   • Secure encrypted storage
3. Copy from Saved Profile
   • Customers can select from previously saved prescriptions
   • One-click application to new order
   • Option to modify before purchase
4. Prescription Ranges Supported:
   • Sphere: -20.00 to +20.00 diopters
   • Cylinder: 0.00 to -8.00 diopters
   • Axis: 0 to 180 degrees
   • Add Power: 0.00 to +3.50 (for bifocals/progressives)
   • PD (Pupillary Distance): 50-75mm

How does the lens customization wizard work?

Wizard Flow:

The wizard guides customers through a 5-7 step process:

Step 1: Patient Information

• Full name, date of birth
• Existing patient or new
• Link to past prescriptions (if returning customer)

Step 2: Prescription Entry

• Choose input method (manual, upload, or saved)
• Enter OD prescription (right eye)
• Enter OS prescription (left eye)
• Validation occurs in real-time

Step 3: Lens Type Selection

• Single vision
• Bifocal
• Progressive/no-line bifocal
• Specialty (sport, computer, etc.)
• Visual preview of each option

Step 4: Coating & Treatment Options

• UV protection
• Anti-glare coating
• Blue light filtering
• Scratch resistance
• Water/oil repellent
• Photochromic (light-responsive)
• Multiple selections allowed

Step 5: Tint & Color Options

• Clear/colorless
• Light tint
• Sunglasses (dark)
• Custom colors with preview
• Gradient options

Step 6: Material & Thickness

• Plastic (standard)
• Polycarbonate (impact resistant)
• High-index (thinner lenses)
• Material preview with thickness estimate

Step 7: Review & Confirmation

• Order summary with all selections
• Price breakdown showing base + options
• Option to modify any step
• Save prescription for future orders
• Add to cart button

Features Throughout:

• Progress bar showing completion percentage
• Back/forward navigation
• Save and continue later
• Mobile-responsive design
• Auto-saving of form data
• Help tooltips on technical fields

What payment methods are supported?

LensKit Pro works with all WooCommerce-compatible payment gateways, including:

Popular Payment Methods:

• Credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Stripe
• Square
• 2Checkout/Verifone
• Authorize.net
• Amazon Pay
• Bank transfers
• Cryptocurrency (if gateway supports it)

Payment Processing:

• Standard WooCommerce checkout
• One-page checkout
• Subscription/recurring payments (with compatible gateway)
• Custom payment terms
• Partial payment options

Security:

• PCI DSS compliant
• Encrypted transmission
• Secure token storage
• No sensitive payment data stored locally

Can customers save their prescriptions?

Yes, with full prescription profile management:

Saving Prescriptions:

• Automatic save option on checkout page (checkbox)
• Manual save from account dashboard
• Customers can name/label prescriptions (e.g., “Work Glasses”, “Computer Vision”)
• Multiple prescriptions storable per customer account

Retrieving Saved Prescriptions:

• Quick-select from dropdown on future orders
• One-click application to new order
• Modify before purchase if needed
• Date prescription was saved displayed
• Original prescribing doctor information (optional)

Privacy & Security:

• Only account owner can access saved prescriptions
• Encrypted storage at rest
• HIPAA-compliant data handling
• Customer can delete prescriptions anytime
• Account deletion removes all prescription data

Data Retention:

• Default: Retained for account lifetime
• Configurable: Delete after 1, 2, or 5 years
• Auto-cleanup available in settings
• Compliance with privacy regulations

3. Lens Options & Customization

What lens types are supported?

Standard Lens Types:

1. Single Vision (SVN)
   • Corrects one distance (reading or distance)
   • Best for: Young patients, simple prescriptions
   • Price range: Base price
2. Bifocal (BIF)
   • Two focal areas with visible line
   • Best for: Presbyopia (age-related), reading correction
   • Price range: +$20-40 additional
3. Progressive/No-Line Bifocal (PRO)
   • Seamless transition between distances
   • Three focal areas: distance, intermediate, near
   • Best for: Multiple focal needs without visible lines
   • Price range: +$50-100 additional
   • Note: Requires PD measurement, 28mm minimum corridor width
4. Computer Vision (CVS)
   • Optimized for intermediate distances (20-26 inches)
   • Reduces digital eye strain
   • Best for: Computer workers, office environments
   • Price range: +$30-60 additional
5. Sports/Specialty (SPT)
   • Impact-resistant, optimized for activity
   • Wrap-around or curved lenses
   • Best for: Athletes, outdoor activities
   • Price range: Varies, typically +$40-80

Specialty Lenses (Optional Add-on):

• Orthokeratology (Ortho-K)
• Gas permeable lenses (if compatible)
• Scleral lenses (large diameter custom)

Customization by Lens Type:

• Not all coatings available for all materials
• Progressive lenses have minimum size requirements
• Some tints unavailable for certain materials

What coating and tint options are available?

Anti-Reflection/Glare Coatings:

• Standard anti-reflection (AR)
• Premium AR with hydrophobic layer
• Mirror/reflective coating
• Photochromic (UV-responsive, darkens in sunlight)
• Transition Lenses® (if licensed)

Protection Coatings:

• UV protection (built-in to most materials)
• Blue light filtering (reduces digital screen strain)
• Scratch-resistant coating
• Water-repellent (hydrophobic)
• Oil-repellent (oleophobic)
• Anti-fog coating
• Anti-static coating

Tint Colors Available:

• Clear (colorless)
• Light tints: Amber, rose, light gray
• Medium tints: Gray, brown, green
• Dark tints: Dark gray, dark brown, dark green
• Fashion colors: Blue, purple, pink (gradient options)
• Gradient tints: Darker at top, lighter at bottom
• Reverse gradient: Lighter at top, darker at bottom

Tint Darkness Levels:

• 0-20%: Light (mostly clear)
• 20-50%: Medium (daily use outdoor)
• 50-80%: Dark (bright conditions)
• 80%+: Very dark (extreme sunlight, specialized use)

Combinations:

• Photochromic + tint (progressive darkening)
• AR coating + blue light filter
• Hydrophobic + oleophobic (premium package)

Pricing Impact:

• Tints: +$10-30 per pair
• Standard AR: +$15-25
• Premium AR: +$30-50
• Photochromic: +$40-80
• Blue light filter: +$15-35
• Multiple coatings: Bundled pricing available

How are prices calculated?

Components:

1. Base Lens Price (by type & material)

• Single vision plastic: $49.99
• Single vision polycarbonate: $69.99
• Single vision high-index: $99.99
• Progressive plastic: $149.99
• Progressive polycarbonate: $169.99
• Bifocal: $89.99

2. Material Upcharges

• Plastic (CR-39): $0 (baseline)
• Polycarbonate: +$20-30
• High-index 1.60: +$30-50
• High-index 1.67: +$50-70
• High-index 1.74: +$70-100

3. Coating Surcharges

• Single AR: +$15-25
• Premium AR: +$30-50
• Photochromic: +$40-80
• Blue light filter: +$15-35

4. Tint Surcharges

• Light tint: +$10-15
• Medium/dark tint: +$15-30
• Gradient tint: +$20-35
• Custom colors: +$25-50

5. Special Options

• PD measurement fee (if not provided): +$5
• Express processing: +$10-25
• Digital delivery of prescription file: +$3
• Prescription verification: +$0 (included)

Example Price Calculation:

Single vision polycarbonate + blue light filter + light tint:

• Base: $69.99
• Polycarbonate: +$20
• Blue light: +$25
• Light tint: +$15
• Total: $129.99

Dynamic Pricing Features:

• Volume discounts (3+ pairs): 10-15% off
• Loyalty pricing for repeat customers: 5% off
• Bulk order pricing (10+ pairs)
• Seasonal promotions
• Bundle pricing (frame + lenses)

Can I customize the lens options?

Yes, extensive customization available:

Configuration Options:

• Enable/disable specific lens types per product
• Set custom prices per lens type
• Create custom lens type (e.g., “Gaming Lenses”)
• Restrict coating combinations
• Set material availability per lens type
• Configure minimum/maximum PD values
• Custom field creation for special requirements

Admin Interface Customization:

• Product settings > LensKit Options
• Drag-and-drop interface for enabled features
• Price override for specific options
• Availability calendar (seasonal options)
• Image/preview uploads for each lens type

Per-Product Customization:

• Frame A might support progressive + all coatings
• Frame B might be single vision only
• Sport frame might have different coating options
• Children’s frames might have limited options

Sample Custom Configuration:

Advanced Customization (via settings):

• Disable prescription field for non-Rx products
• Change step order in wizard
• Add custom validation rules
• Create conditional logic (e.g., if progressive, require PD)
• Set minimum order values
• Create bundles/packages

Do you support progressive lenses?

Yes, with comprehensive support:

Progressive Lens Features:

• Three focal areas: distance, intermediate, near
• Seamless transition between zones
• No visible bifocal line
• Better for multiple visual needs

Progressive Lens Settings:

1. Design Options:
   • Standard progressive
   • Premium/high-definition progressive
   • Personalized progressive (based on lifestyle)
   • Double-sided progressive (rare, special order)
2. Corridor Length (determines lens height requirements):
   • Short corridor: 10-14mm (smaller frames acceptable)
   • Standard corridor: 14-16mm (most frames)
   • Long corridor: 16-18mm (larger frames)
   • System recommends minimum frame height automatically
3. Inset/Fitting Height:
   • Distance pupil to near zone: typically 12-14mm down from pupil
   • Affects reading distance and comfort
   • Calculated from frame measurements
4. PD Requirements:
   • Distance PD required: standard measurement
   • Near PD optional (usually 2-3mm less than distance)
   • If not provided, system uses default calculation
   • Accuracy important for progressive lenses

Progressive Pricing:

• Standard progressive: +$50-80 above single vision
• Premium progressive: +$80-120
• Personalized progressive: +$120-180

Progressive Limitations:

• Requires adequate frame size (minimum 28mm corridor)
• May not be suitable for very small frames
• Requires accurate PD measurement
• Production time slightly longer (1-2 extra days)

Validation Rules:

• Automatic frame size compatibility check
• Recommends larger frame if progressive not suitable
• Warns if PD measurement appears inaccurate
• Suggests single vision alternative if needed

4. Prescription Management

How do customers submit prescriptions?

Multiple Submission Methods:

Method 1: Manual Entry (In Wizard)

• Direct input of SPH, CYL, axis, add values
• Separate fields for OD (right) and OS (left)
• Real-time validation as they type
• Field tooltips explaining each parameter
• Pros: Quick, immediate
• Cons: Requires customer to have prescription values

Method 2: Document Upload

• Upload prescription photo or PDF
• Supported formats: JPG, PNG, PDF
• File size limit: 10MB
• Multiple files allowed
• Can capture physical prescription card or email
• Pros: Accurate, no data entry error
• Cons: Requires manual admin review

Method 3: Saved Prescription Library

• Retrieve previously saved prescription
• One-click application to new order
• Modify if needed before purchase
• Pros: Fastest for repeat customers
• Cons: Only for existing customers

Method 4: Doctor’s Contact Information

• Customer provides optometrist/ophthalmologist details
• LensKit can optionally contact doctor to verify (premium feature)
• Doctor confirmation code optional
• Pros: Professional verification
• Cons: Requires doctor cooperation, delays order

Prescription Collection Flow:

Step 1: Choose submission method
↓
Step 2a: Manual → Enter values with validation
Step 2b: Upload → Select file, upload, confirm receipt
Step 2c: Saved → Select from dropdown, verify, modify if needed
↓
Step 3: System validates format and ranges
↓
Step 4: Display summary for customer confirmation
↓
Step 5: Save if customer approves

Customer Communication:

• Email confirmation with prescription details
• SMS notification (optional, if enabled)
• Download prescription copy for customer records

What prescription validation rules exist?

Built-in Validation Rules:

Parameter Range Validation:

• Sphere: -20.00 to +20.00 diopters (customizable)
• Cylinder: -0.25 to -8.00 diopters (customizable)
• Axis: 0-180 degrees (integer)
• Add Power: 0.00 to +3.50 diopters (for progressives)
• PD (Pupillary Distance): 50-75mm (customizable)

Format Validation:

• Values in correct format (decimal notation)
• Proper sign convention (negative for myopia/cylinder)
• Axis only for cylinder ≠ 0
• Add power only for bifocal/progressive

Clinical Validation:

• Warns if sphere appears unusually high/low
• Flags if cylinder higher than typical ranges
• Recommends PD if using progressive lenses
• Validates progressive lens compatibility

Duplicate Detection:

• Identifies if customer already has same prescription
• Suggests using saved prescription instead
• Allows override if intentional

Prescription Age Validation:

• Default: Valid for 1-2 years (customizable)
• Warns if prescription appears outdated
• Recommends verification with doctor
• Can enforce maximum age requirement

Custom Validation Rules (via settings):

• Add field-specific minimum/maximum values
• Create custom warning messages
• Enforce doctor contact for high prescriptions
• Require PD for certain lens types
• Block certain prescription combinations

Example Configuration:

• Sphere limit: -25.00 to +25.00
• Cylinder limit: -10.00 to -0.25
• Require PD for: Progressive, Sports
• Prescription age: 2 years max
• High myopia warning: Sphere < -10.00
• Alert admin: Sphere beyond ±20.00

Validation Error Handling:

• Real-time error messages with explanations
• Suggestions for correction
• Option to proceed if acknowledged
• Admin notification for problematic orders
• Report for compliance/quality assurance

Can customers upload prescription documents?

Yes, comprehensive document upload support:

Supported File Types:

• PDF (prescription documents, letters)
• JPG/JPEG (digital photos of prescription)
• PNG (screenshots, scanned images)
• TIFF (high-quality scans)
• WebP (modern format)

Upload Process:

1. Selection
   • Customer clicks “Upload Prescription” option
   • Drag-and-drop or file browser selection
   • Multiple file upload allowed (for clarity)
2. Validation
   • File type checked automatically
   • File size checked (max 10MB per file)
   • Virus scan performed (optional integration)
   • Uploaded to secure server
3. Display
   • File preview shown to customer
   • Confirmation message displayed
   • Option to upload additional documents
   • Option to proceed to next step
4. Storage
   • Encrypted storage in secure location
   • Associated with order ID
   • Accessible to customer and admin
   • Retention per policy (default: order lifetime)

Optional OCR (Optical Character Recognition):

• Automatically extract text from document
• Suggest prescription values to customer
• Customer confirms/corrects as needed
• Reduces manual data entry (premium feature)

Features:

• Document annotation (admin can mark documents)
• Document verification (admin confirms document reviewed)
• Customer messaging about upload status
• Automatic email notification when processed
• Integration with admin order details

Prescription Verification Workflow:

1. Customer uploads prescription document
2. System confirms receipt and displays preview
3. Admin receives notification of upload
4. Admin reviews document for accuracy
5. Admin can request clarification if needed
6. System updates order status when verified
7. Customer receives confirmation email
8. Order ready for fulfillment (if required)

Best Practices for Customers:

• Ensure document is clear and readable
• Include both prescription values and patient info
• Use recent prescription (within 2 years)
• Upload high-resolution images
• Confirm format is legible before upload

How is patient data stored?

Data Storage & Security:

Storage Locations:

• Encrypted database (AWS or local, configurable)
• Encrypted backup storage (separate location)
• CDN for file delivery (prescriptions, documents)
• Session storage for temporary form data

Encryption Standards:

• At-rest: AES-256 encryption
• In-transit: SSL/TLS 1.2+ encryption
• Database encryption: Field-level encryption for sensitive data
• Backups: Encrypted separately with different key

Data Structure:

• Patient profile table (demographics)
• Prescription table (SPH, CYL, axis, add, PD)
• Document storage (uploaded files)
• Order history (linked to prescriptions)
• Access logs (who accessed what, when)

Sensitive Fields Encrypted:

• Prescription values
• Patient personal information
• Document files
• Doctor contact information
• Insurance information (if stored)

Access Controls:

• Only order owner can access own prescriptions
• Admin access requires authentication + role-based permissions
• Doctor access requires verified account
• Customer service access logged and auditable
• No access to decrypted data without proper authentication

Compliance Standards:

• HIPAA-compliant (US healthcare privacy law)
• GDPR-compliant (EU data protection)
• CCPA-compliant (California privacy)
• ISO 27001 for information security
• SOC 2 Type II certification (optional premium)

Data Retention Policies:

• Active customers: Prescription retained for account lifetime
• Inactive customers: 1-5 years (configurable)
• Deleted accounts: Data deletion within 30 days
• Backup retention: 90 days minimum
• Legal hold: Can override deletion for disputes

Customer Rights:

• Download own prescription data (GDPR right)
• Delete prescriptions anytime
• Request data deletion (full account)
• See access logs for their account
• Opt-out of marketing communications
• Restrict data sharing

Data Breach Notification:

• Automatic detection of unauthorized access
• Immediate encryption of affected data
• Customer notification within 24-48 hours
• Detailed breach report provided
• Third-party forensic analysis available

Admin Panel Security:

• Two-factor authentication required
• Session timeout (15 minutes inactivity)
• IP whitelist available
• Requires HTTPS (enforced)
• Activity logging of all data access
• Password complexity requirements

5. Integration & Compatibility

Is it compatible with my WooCommerce version?

Compatibility Matrix:

WordPress Version Requirements:

• Minimum: WordPress 5.0
• Recommended: WordPress 5.8 or higher
• Latest: Compatible with WordPress 6.x

PHP Version Requirements:

• Minimum: PHP 7.4
• Recommended: PHP 8.0 or higher
• Latest: Compatible with PHP 8.2

Database Requirements:

• MySQL 5.7+ or MariaDB 10.2+
• Sufficient storage for documents (recommend 5GB+)
• Regular backups recommended

Compatibility Check:

1. Go to WooCommerce > System Status
2. Check WordPress, WooCommerce, PHP versions
3. Look for compatibility warnings
4. Run LensKit diagnostic tool
5. View compatibility report

Pre-Installation Checklist:

• WooCommerce 5.0 or higher installed
• WordPress 5.0 or higher installed
• PHP 7.4 or higher
• MySQL 5.7+ or MariaDB 10.2+
• SSL certificate (HTTPS enabled)
• Sufficient server storage
• Backup created before install

Known Compatibility Issues:

• Some page builders may conflict (Elementor compatibility check available)
• Certain shipping plugins may require configuration
• Some old payment gateways may need update
• Multi-site installation requires special setup

Version Update Path:

• Automatic updates available (if enabled)
• Manual updates via WordPress plugin dashboard
• Breaking changes documented in release notes
• Rollback available if issues occur
• Version 1.x to 2.x: Major update (migration guide provided)

Does it work with payment gateways?

Payment Gateway Compatibility:

Fully Supported Gateways:

• Stripe (all products)
• PayPal (Standard & Commerce)
• Square
• Authorize.net
• 2Checkout/Verifone
• WooCommerce Payments

Partially Supported:

• Most custom WooCommerce payment gateways (with configuration)
• Local payment methods (via gateway compatibility)
• Third-party gateway plugins

How Payment Processing Works:

1. Cart Processing
   • Customer adds product with lens customization
   • Lens selection stored with order
   • Price calculated and displayed
   • Discount codes applied if valid
2. Checkout
   • Standard WooCommerce checkout process
   • All selected options displayed
   • Payment method selection
   • Order review and confirmation
3. Payment Submission
   • Order submitted through chosen gateway
   • Prescription data transmitted securely
   • Transaction processed normally
   • Receipt generated with all details
4. Order Fulfillment
   • Order stored with complete prescription
   • Admin notified of new order
   • Customer receives confirmation email
   • Prescription ready for production

Special Considerations:

Subscription/Recurring Payments:

• Requires compatible gateway (Stripe, PayPal)
• Automatic renewal with same prescription
• Customer can modify before renewal
• Billing address used for next order

Payment Splitting (advanced):

• Down payment + balance payment
• Deposit system compatible with WooCommerce deposits plugin
• Partial payment workflows supported

International Payments:

• Multi-currency support (gateway dependent)
• Currency conversion handled by gateway
• Regional payment methods supported
• Tax calculation by location

Testing:

• All gateways have sandbox/test mode
• Test payment processing before launch
• Create test orders with prescriptions
• Verify email notifications sent
• Check admin order details display

Can it integrate with shipping methods?

Yes, comprehensive shipping integration:

Shipping Method Support:

• All standard WooCommerce shipping methods
• Flat rate shipping
• Free shipping (conditional)
• Table-based shipping
• Shipping zone management

Shipping Integrations:

• FedEx (via WooCommerce FedEx plugin)
• UPS (via WooCommerce UPS plugin)
• USPS (via WooCommerce USPS plugin)
• DHL (via WooCommerce DHL plugin)
• Custom/manual shipping methods

Lens-Specific Shipping Features:

1. Handling Time Configuration
   • Set production time per lens type
   • Add buffer for processing
   • Consider complexity of customization
   • Display estimated delivery date to customer
2. Shipping Zone Optimization
   • Default shipping zones recognized
   • Calculate shipping by zone
   • International shipping support
   • Restricted shipping zones configurable
3. Weight-Based Shipping
   • Lens weight added to product weight
   • Affects shipping calculation
   • Accurate for heavier materials (high-index)
   • Can be disabled if not needed

Example Shipping Configuration:

Real-time Carrier Integration:

• Get live shipping rates from carriers
• Offer multiple shipping speeds to customer
• Automatic label generation
• Tracking number integration
• Shipment notifications to customer

Backorder/Out of Stock Handling:

• Notify customer if lens material unavailable
• Offer alternatives with different pricing
• Extended processing times for special orders
• Hold order or cancel with refund

What about inventory management?

Inventory Management System:

Inventory Tracking Levels:

1. By Lens Type
   • Single vision: X units
   • Bifocal: X units
   • Progressive: X units
   • Track low-stock items
2. By Material
   • Plastic: X units
   • Polycarbonate: X units
   • High-index: X units
   • Material-specific orders
3. By Coating
   • Standard AR: X units
   • Premium AR: X units
   • Photochromic blanks: X units
   • Track special coatings
4. By Configuration (advanced)
   • Specific combinations pre-stocked
   • Custom combination tracking
   • Slow-moving item identification

Inventory Features:

1. Stock Alerts
   • Low stock warnings (configurable threshold)
   • Out-of-stock notifications
   • Automatic customer notification
   • Suggest alternatives
2. Availability Management
   • Mark items as temporarily unavailable
   • Set availability dates (seasonal)
   • Notify customers when back in stock
   • Reserved stock for processing
3. Integration with Orders
   • Automatic stock reduction on purchase
   • Deduct based on lens type selected
   • Restock on refund/cancellation
   • Accurate inventory tracking
4. Reporting
   • Inventory level reports
   • Sales velocity by lens type
   • Seasonal trends analysis
   • Reorder recommendations

Drop-ship / Made-to-Order Model:

• LensKit works well for made-to-order
• Inventory can be set to unlimited
• No stock reduction needed
• Focus on production timeline instead

Custom Inventory Rules:

Inventory Forecasting:

• Analyze past sales trends
• Predict future demand
• Recommend stock levels
• Plan for seasonal demand
• Integration with sales reports

6. Technical & Setup

How do I install the plugin?

Installation Methods:

Method 1: Via WordPress Plugin Directory (Easiest)

1. Log in to your WordPress admin dashboard
2. Navigate to Plugins > Add New
3. Search for “LensKit Pro”
4. Click “Install Now” button
5. Click “Activate” button
6. Run setup wizard (appears automatically)
7. Complete configuration steps

Time estimate: 5-10 minutes

Method 2: Manual Upload via FTP

1. Download LensKit Pro plugin file (ZIP)
2. Extract ZIP file to get plugin folder
3. Connect to server via FTP client
4. Navigate to /wp-content/plugins/
5. Upload LensKit folder to plugins directory
6. Go to Plugins in WordPress dashboard
7. Find “LensKit Pro” and click “Activate”
8. Run setup wizard

Time estimate: 10-15 minutes

Method 3: Command Line (Advanced)

# SSH into your server
ssh user@yoursite.com

# Navigate to plugins directory
cd /home/username/public_html/wp-content/plugins

# Download plugin
wget https://plugin-repo.com/lenskit-pro.zip

# Extract
unzip lenskit-pro.zip

# Remove ZIP file
rm lenskit-pro.zip

# Activate via WordPress CLI (if available)
wp plugin activate lenskit-pro

Step-by-Step Setup Wizard:

1. Welcome & System Check
   • Verify WordPress/WooCommerce versions
   • Check PHP version
   • Verify database connection
   • Review requirements met
2. License Activation
   • Enter license key (emailed after purchase)
   • Verify license validity
   • Accept terms and conditions
   • Activate license
3. Basic Configuration
   • Set default lens types available
   • Set currency for pricing
   • Configure prescription rules
   • Set data retention policy
4. Lens Options Setup
   • Define available lens types
   • Set base pricing
   • Configure available coatings
   • Configure available tints
   • Set material options
5. Prescription Settings
   • Set prescription range limits
   • Enable/disable document uploads
   • Configure validation rules
   • Set age requirement for prescriptions
6. Email Notifications
   • Configure customer notification emails
   • Configure admin notification emails
   • Test email delivery
   • Customize email templates (optional)
7. Integration Check
   • Test payment gateway connection
   • Test shipping method integration
   • Test email delivery
   • Run diagnostic tests
8. Go Live
   • Review all settings
   • Run final security check
   • Activate plugin for production
   • Schedule follow-up configuration

Post-Installation Checklist:

• License activated successfully
• Test product created with LensKit options
• Prescription wizard displays correctly
• Pricing calculated accurately
• Payment gateway functioning
• Test order completed successfully
• Customer emails received
• Admin emails received
• Mobile responsive confirmed
• Backup created
• SSL certificate active (HTTPS)

What are the system requirements?

Server Requirements:

PHP Extensions Required:

• mysqli (database connection)
• curl (HTTP requests)
• json (data processing)
• gd or imagick (image processing)
• openssl (encryption)
• fileinfo (file type detection)

SSL/TLS Certificate:

• REQUIRED for customer data security
• HTTPS must be enforced
• Valid certificate (not self-signed)
• Covers main domain

Browser Compatibility: